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XILED GAMING COMMUNITY
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HELP DESK REQUESTS
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<blockquote data-quote="FX Samurai" data-source="post: 122242" data-attributes="member: 133"><p>I will actually challenge that accusation Bunite lol (I may not post all the time but Im constantly looking around. </p><p></p><p>But Bluntmaster actually hit it right in the head. This was my purpose in posting this thread. I noticed that in turn, the open tickets were actually in the help desk for well over a week. not a single one of them had been completed (save a small amount). This was an open discussion (not a complaint) about ways to make the help desk move alot quicker and smoother than it is running now. I'm not complaining. I'm constantly finding ways for which things can be done better or faster. I do it at work, I do it at home and Even when I'm with my friends/family most of the time. </p><p></p><p>However, My idea for the Help desk can be multiple choices. One involves a small handful of admins willing to do the requests assigned to each section of the help desk. Now each admin will have the option to either help another admin with his/her section or take up another section of the help desk as well. This helps admins focus on one specific part of the help desk that way no tickets are forgotten and (hopefully) they get done in a timely matter and none of the requests sit around for over a week or so. </p><p></p><p>Take what you will, I know this idea may not be perfect but being a leader is taking initiative and always looking around for improvement, Not taking everything as a complaint. This idea is up for discussion and feel free to prove some problems my idea might have.</p></blockquote><p></p>
[QUOTE="FX Samurai, post: 122242, member: 133"] I will actually challenge that accusation Bunite lol (I may not post all the time but Im constantly looking around. But Bluntmaster actually hit it right in the head. This was my purpose in posting this thread. I noticed that in turn, the open tickets were actually in the help desk for well over a week. not a single one of them had been completed (save a small amount). This was an open discussion (not a complaint) about ways to make the help desk move alot quicker and smoother than it is running now. I'm not complaining. I'm constantly finding ways for which things can be done better or faster. I do it at work, I do it at home and Even when I'm with my friends/family most of the time. However, My idea for the Help desk can be multiple choices. One involves a small handful of admins willing to do the requests assigned to each section of the help desk. Now each admin will have the option to either help another admin with his/her section or take up another section of the help desk as well. This helps admins focus on one specific part of the help desk that way no tickets are forgotten and (hopefully) they get done in a timely matter and none of the requests sit around for over a week or so. Take what you will, I know this idea may not be perfect but being a leader is taking initiative and always looking around for improvement, Not taking everything as a complaint. This idea is up for discussion and feel free to prove some problems my idea might have. [/QUOTE]
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